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We want to hear from you!

  • Post Date 5 days 10 hours ago
    We want to hear from you!

    Hello SNC Land! We created this new category to hear what you think about the site. Are you guys enjoying cellstream, the music page, and being able to upload content? Are there features you would like us to add? Your feedback is extremely helpful and appreciated. Comment here or shoot us an e-mail at

    All The Best,
    The WebCrew

    Started By WebCrew 1992 Replies Category : Feedback And Suggestions
    1992 Replies WebCrew's picture
on 20 January 2010 - 4:55pm

Hello SNC Land! We created this new category to hear what you think about the site. Are you guys enjoying cellstream, the music page, and being able to upload content? Are there features you would like us to add? Your feedback is extremely helpful and appreciated. Comment here or shoot us an e-mail at

All The Best,
The WebCrew

Forum category: 
EileenR's picture

Looks good to me! Thanks, WebCrew!!! WebCrew's picture

Hi guys,

We believe we have fixed the issue of discussions not sorting correctly so that they're displaying according to the most recent comment. Let us know if you're seeing this too :) Webcrew

EileenR's picture

When you're actually on a discussion page, there's a listing down on the right of the 5 most recent discussions, which is good, but I liked being able to page back through the list & see more than just the last 5 that were commented on.

Amanda_5's picture

I was noticing the discussion posts being out of order too, Eileen. I was just coming here to post something about it but saw that you got to it before I could.

EileenR's picture

I'm mainly posting stuff here so they know what the bugs are that I have encountered. I'm sure it will all get worked out eventually.

GerryG's picture

Have to agree with Angie, just have to sit back and wait until all the "bugs" are worked out. I still have many issues that have not been resolved. I know they are working hard to resolve. Good suggestion regarding "testing" new upgrades with a few people before releasing to all.

AngieTheCanuck's picture

It's all just a bit of growing pains...I for one am just going to sit back and be patient and wait it out. Thanks for all your hard work, WebCrew!

ChaserJulie's picture

WebCrew, Just a thought for the "next" upgrade (if there is one). Post the new version in a TEST environment and give a few Chasers access to test it for bugs before posting live. This is quite a bit of feedback for this one. Good luck, and thanks for all you do!!!

EileenR's picture

Ummmm- new issue (I think)- when I go to "Community" and click on "Discussions", they are in some meaningless random order. They used to be in reverse chronological order, starting with the ones most recently receiving comments. Now there are discussions coming to the top of the list that have not been commented upon in over a year.

GerryG's picture

Hi Guys

FYI I am unable to view anything on anyones profile, even my own (old comments etc) I go on the profiles and they are void of any information.

As I try to work my way around this new website I am finding more and more things I no longer have access to. Just think it is important that you know what is going on.

At this point, I am going to have to agree with Cindy's statement that she personally does no like any of the changes.

GerryG's picture

Hi, me again.

Unable to make comments on fellow chasers sites, unable to "say" hi or make comments on guys sites.

Also, I am concerned about being notified of the pre-sale for Chicago tickets like I was last year.

Frustration is alive and well!!!!

GerryG's picture

Hello Webcrew,

The last week, since announcement on 3/22/12, has been a nightmare for me. I never received original email, so then I tried to reset my password per you instructions at least 15 times. Nothing. I do not have twitter or facebook account so the only way to get in touch with you when there is a problem, is contacting you on this site. So, kinda hard to contact you when I was not allowed to make any comments without signing in. But then how could I do that when I was not getting an email confirming reset password. Talk about a dog chasing its tail!!!

So out of desperation I decided to try and contact David Britz by email, not expecting any response. No only did I receive an immediate response from David himself, but emails and assistance from Luke Pierce, his assistant manager, Ryan Brady of Atlantic Records, and finally MaryGrace, who sent me a one time only link to set up my password. As you can see, that worked because here I am.
However, they are still trying to figure out why all emails that were sent to me were bounced back.

Is all well & good? Aaaahhhhhh, no. There is no longer cellstream on homepage. There is no longer twitter from guys on main page. Click on twitter button and nothing. I was always able to check tweets from other chasers. Cannot do that either.

So still frustrated here.

So I am s

Diva_Donna's picture

It's been doing that all week, saw it listed earlier.

ToriCanuck's picture

Hi WebCrew,

Under "Upcoming Shows" it is listed that SNC will be performing in Toronto tonight (Mar. 26th).
Just wondering if there had been a mistake since it also says that they'll be performing in Toronto on May 26th. Thank you!

Diva_Donna's picture

The web crew has said the stuff that's missing will be coming back, Dottie, our profile comments, concert info, etc., so we just all have to be patient.
But, we still need to let them all know that something isn't working so they know what's up.

Gabriella's picture

So now I can't say I am going to a concert just because I don't have a facebook:(
Also, the August 26th concert in Vienna VA needs a ticket link... Thanks for stopping by VA:) it will be a phenomenal way to start my final semester:)

DottieK's picture

I want to cry because all the comments from my friends on my profile are gone. :(

Jerry_5's picture

Hi, heard that you are coming back to the Chicago area this year but the only venue you will be playing in is the Chicago Theater. This is a very unfriendly place for anyone that is handicapped. I am a Vietnam era Marine who is 90% disabled. I saw you on your last visit at what was the Rosemont Theater. It is handicapped friendly and I even had my picture taken with you while I was on my electric scooter during the meet and greet.

I know the theater is now the AKOO Theater but it is still a better location then the Chicago Theater. Please consider adding a show their during you stop in Chicago, I cannot and will not ever go to the Chicago Theater again, once was more than enough.

robtherich1's picture

LovedeAcapella, Got it! Wow, that was fast. Thank you very much. Rob

LovedeAcapella's picture

@Robtherich1 On their Facebook page. :)

robtherich1's picture

Hi, I still can't find where to go to see the audience photos that the group takes from the stage. There are usually about 3-5 audience shots where you can spot yourself in. I've found it before but can't now. I'm mainly interested in the 3/23 show in Anaheim, but can't find any. Thank you for your help. Rob A big SNC fan.

Diva_Donna's picture

I miss the ability to delete posts the most.
It would be nice if we could modify more then just our original post on our own discussions, but I was dealing.

EileenR's picture

WebCrew, do you guys kind of cringe when you roll out an upgrade like this, knowing that it will result in a flurry of concerns/questions/complaints/bugs to be fixed, or do you just let it all roll off of you as part of the job? We still love you! :)

EileenR's picture

Of course, now that I commented about being patient, I went to the tour page & realized that if we don't have the ability to see who is attending upcoming shows, or comment on a page for a particular date, that makes it harder to make plans for meeting fellow Chasers before or after the show. I am not going to a show for another month, but if I were attending a show in the next week, I would be aggravated if I could not access the list of Chasers who are attending and/or the discussion comments that had already been posted about that show. The RSVP link wants me to upgrade to Timeline on FB, which I am not ready to do yet.

EileenR's picture

I think the old site allowed for more than one person with the same username, so possibly there were several Cindys and now it is assigning numbers. I know there was at least one other Eileen on here when I joined a few years ago, which is why I stuck my last initial onto my username.

Someone posted a concern about the comments on their profiles. The discussion about the upgrade includes this note: "Currently you cannot write or receive comments on your user profile. :( Good news though, this part is only temporary! Your profile comments are safe, and we are working to get this functionality back in place, so thank you for your patience!"

I think patience really is the key here. They will work out all the bugs eventually!

LovedeAcapella's picture

Upgrades always cause unknown issues. I trust they will get resolved, or we'll get explanations in due time. My hubby is an IT guy, so I get it. It is just as frustrating for them.

Diva_Donna's picture

Well, that sucks!
Mine didn't change, cut then again, how many could there be?
Probably someone converted before you did, but that doesn't seem right.
The guys all have numbers after their names on the pics that they posted.
Some really weird stuff happening here.
It seems that there are really way too many blips then there should be on the new site.

LovedeAcapella's picture

Donna, fair question, and yes, I did. Said it was taken. I will live. :)

Diva_Donna's picture

Christine, this is probably a stupid question, but did you try to get your old name back?
You obviously know you can change your name, cause you did to LovedeAcapella, but did you try taking the underscore & number out & see if it'd go?

Diva_Donna's picture

I'm not sure if someone else asked about this, but aren't our pictures when we post really much smaller then they were before?