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Learn about important updates on SNCMusic.com

  • Post Date 1 year 9 months ago
    Learn about important updates on SNCMusic.com

    We recently made some upgrades to SNCMusic.com's back end and have a few important announcements we wanted to inform you guys about.

    1) You need to reset your password if you haven't already. If you're having trouble logging in, reset password.

    You also should have received an email with a link to this page.

    2) Full html in User Profiles as well as Comments on User Profiles has been turned off.

    Currently you cannot write or receive comments on your user profile. :( Good news though, this part is only temporary! Your profile comments are safe, and we are working to get this functionality back in place, so thank you for your patience!

    + To report a site issue or ask the WebCrew a question, go to the Feedback thread.

    + To report spam, please go to the newly created Spam Thread.

    We have turned off the full html function on user profiles due to abuse from spammers and other accounts posting inappropriate photos / videos on their profiles.

    3) Uploading fan videos

    You still can post your favorite concert footage of SNC to the Fan Videos section, but you will need to make sure it's hosted on a third party website like YouTube, Vimeo, or TwitVid.

    We want to keep SNCmusic.com live for a long time and had to make some changes to the site to keep it running smoothly. Feel free to post questions or concerns in the comments on this thread.

    Thanks :)
    -SNCMusic.com WebCrew

    PS: we made the social login via facebook & twitter much easier for you guys, so check it out!

    Started By SNCMusic.com WebCrew 42 Replies Category : Feedback And Suggestions
    42 Replies
SNCMusic.com WebCrew's picture
on 22 March 2012 - 12:16pm

We recently made some upgrades to SNCMusic.com's back end and have a few important announcements we wanted to inform you guys about.

1) You need to reset your password if you haven't already. If you're having trouble logging in, reset password.

You also should have received an email with a link to this page.

2) Full html in User Profiles as well as Comments on User Profiles has been turned off.

Currently you cannot write or receive comments on your user profile. :( Good news though, this part is only temporary! Your profile comments are safe, and we are working to get this functionality back in place, so thank you for your patience!

+ To report a site issue or ask the WebCrew a question, go to the Feedback thread.

+ To report spam, please go to the newly created Spam Thread.

We have turned off the full html function on user profiles due to abuse from spammers and other accounts posting inappropriate photos / videos on their profiles.

3) Uploading fan videos

You still can post your favorite concert footage of SNC to the Fan Videos section, but you will need to make sure it's hosted on a third party website like YouTube, Vimeo, or TwitVid.

We want to keep SNCmusic.com live for a long time and had to make some changes to the site to keep it running smoothly. Feel free to post questions or concerns in the comments on this thread.

Thanks :)
-SNCMusic.com WebCrew

PS: we made the social login via facebook & twitter much easier for you guys, so check it out!

Forum category: 
EileenR's picture

I can now see the comments on my own profile page- thanks for bringing them back. HOWEVER, I can not see comments on anyone else's profile, nor can I add comments to anyone's profile except my own. Is that feature still a work in progress?

And I am going to keep pestering about the "Recent Activity" feature coming back to the Home Page. I have spoken to several people who used that feature all the time, to see what people had been commenting on lately. I also used it pretty much daily. It was especially helpful in letting us know when someone posted a new photo or video. Without that feature, it is difficult to know about new posts on the site. As a result, I do not come to the site as often- mainly just when I get an email notification about comments on discussions I have already commented on.

Lastly, I echo Tara's request that you bring back the Tour Archive- as well as the capability to load pictures & videos to a page for a specific tour date. I also miss the ability to discuss and plan in comments on pages for upcoming tour dates.

Tara Marie Ahn's picture

This may have already been asked (and answered), so my apologies for not going through the thread...is there any plan on bringing back the 'Tour Archive'? I can't remember when the last Baltimore show was (with the Platinum Dinner). Thanks either way! :)

flyergirl97's picture

I am still having problem signing in. Almost every time, I need to reset my password. Very frustrating.

S. Brandon's picture

I'm still having to sign in almost every time I come to the site....didn't used to be that way.

SNCMusic.com WebCrew's picture

Hi Chasers!

We noticed that many of you are having trouble finding fan tweets. If you click on any photo or video, you should see a section on the right side containing tweets about SNC. Additionally, there is a section on the community homepage that also shows SNC twitter mentions.

Hope this helps!

Thank you,
-SNC WebCrew

GerryG's picture

Thanks Donna, that will do it. Thought I had looked everywhere, never thought to look at photos!!

Diva_Donna's picture

Well, this is weird.
GerryG, click on the Seder photo on the home page, & on the right hand side there are the Chaser tweets.
I never paid much attn to them & found them by accident.
Not sure if this is how it's always been?

Diva_Donna's picture

GerryG, all I see are the guys in the tweets, must be another glich.

GerryG's picture

Hoping Chasers out there can answer a question for me. I am unable to see Chaser Tweets anymore. I can now see the guys tweets, but not chasers. I have no idea why, and can't seem to get answer from WebCrew regarding this strange problem.

Is anyone else out there who is unable to see Chaser Tweets. Before all the changes, I was able to see all of the Chasers tweets.

Thanks

GerryG's picture

Thanks Donna for your comment. It helps to know that the issues are not just on my computer. Hate to be a pest by posting comments on what is wrong, but I guess that does help WebCrew. I am sure when they initiated all the changes they did not anticipate all of these problems.

Diva_Donna's picture

Victoria & Gerry, it's still issues with the new site.
The webcrew is working on getting all the kinks straightened out, but looks like it's a big job!
Just keep listing the issues so they know what's still broken.
Seems like some things come back & then the disappear again, so we're just going to have to let them know & be patient I guess.

Victoria_G's picture

Hiya! Tried to upload a picture to M&G section. I did last week but still hasn't shown up so tried again today, but it would even take it. Is anyone else having an issue? I see there was something that went up since I tried. Please let me know if it's just me. thanks!

GerryG's picture

Can anyone give me a hint as to why I am no longer able to see Chaser Tweets. Have no idea where they went. I do not tweet, I just always enjoyed the guys tweets, and the Chasers tweets.

Thanks

-the redhead-'s picture

Hi Webcrew -

Could you show more than the last 6 or so active threads on the first page of the Discussions page? Show the last 12 or 15 active threads? With the Recent Activity feature being down (but hopefully not gone), being able to see more of the active threads would help us all keep up/current. No one ever goes to page 2 ;)

Thanks.

-the redhead-

Diva_Donna's picture

Lauren, we never had private msgs, but we will get back what we had before, where you can leave msgs on profiles.
Things are getting back to normal slowly, but we will again get back what we had.

Lauren_8's picture

Is there a way we can send private messages to other members? Thanks!

Tara Marie Ahn's picture

Thank you, WebCrew!!! The ENTIRE SNC team is just SOOOOOOOOO good to us Chasers!!! Thanks for replying to my question. :)

cruiserkelli's picture

WebCrew....THANK YOU, THANK YOU, THANK YOU!! You found my discussion for me just in time for me to post my 4.8 pound weight loss this week and my 20.2 pound total....you guys are AWESOME!!!!

Amanda_5's picture

Is there any way to get my user name to just be Amanda (like it was before) instead of Amanda_5?

SNCMusic.com WebCrew's picture

Hi everyone, we've got another quick update for ya:

@Tara Marie Ahn: yes, you will be able to make comments on other members’ profiles and we will let you know as soon as that feature is ready. We will also be restoring all of the old comments that were made prior to the upgrade.
@Diva_Donna: Thanks for pointing out all of those issues, we’re taking a look at them now. Don’t worry though, none of the discussions are actually gone. In the meantime, if there are any discussions that you can’t find, just let us know the name and we’ll track it down for you :)
@cruiserkelli: Here’s your topic! http://www.sncmusic.com/forum/kellis-quest-cruise
@GerryG: All of the information is still visible on profile pages, but as we mentioned above, the comment feature is temporarily unavailable. It will be returning soon.

Thanks again for everyone's cooperation! We hope to have all of the kinks worked out soon.

SNCMusic.com Webcrew

GerryG's picture

Hi,

This is in reply to Diva_Donna's comment. I have had nothing but trouble on the new Website. I agree that something is definitely wrong with discussions. On old Website, they were present on screen as soon as the SNC webpage came up. They were also in order of most recent replies. Now they seem to be categorized.

I still am at a loss as to why all these changes had to be made. They have caused a lot of issues for me that they are still trying to work out.

I am no longer able to see tweets from guys, tweets from other Chasers. I have absolutely no idea what has been happening in Chaserland since the change on 3/22/12. I do not have twitter, nor do I have facebook, nor do I want them. I was very happy with all I could access on old Website.

Also, there is no info available anymore on Chaser Profiles. No way to post comments either.

I am one extremely frustrated Chaser.

Thanks for listening to my ramblings.

cruiserkelli's picture

Hi WebCrew!
First I want to say thanks for all you do for us!! This site is awesome and we know it's a result of lots of hard work...you are appreciated! My only issue is that I can't find my discussion topic "Kelli's Quest for the Cruise". Can you help? Thanks again!!

Diva_Donna's picture

Webcrew, no, I can't update my discussions.
As a matter of fact, there's something weird about the discussions, like some are missing, cause I had to go back to december to find a discussion I started to check, & I'm still getting the same msg.
I just started a discussion last week to, & it's nowhere to be found right now.
The discussion go from last reply 4 days ago, & the next one is 4 months ago.
So, discussions are gone.

Tara Marie Ahn's picture

Thank you again for all of the updates you are making and for keeping us aware! You really do ROCK!!! :)

Another question though...will we be able to make comments on other users' profiles again?

SNCMusic.com WebCrew's picture

Hey guys,

Thanks for being so patient! We promise we are working through all of the issues as best we can. Here are a few more updates we have for you:

-We know the ability to delete your own comments is important, and although we can’t update that right now, this feature will be coming back.
-The issue with uploading videos to the site is resolved.
@KristenC, profile pictures are no longer stretched, and your COTM microphone is back!
@S. Brandon, we have restored the COTM microphones to look exactly how they did prior to the updates. Additionally, EileenR’s profile is displaying all of her information as well as the COTM microphone :)
@DaveWhite, we’re seeing the COTM microphone on your profile, please let us know if you still don’t see it.
-There was an issue with saving passwords when using Internet Explorer 8, which has just been resolved.
@Diva_Donna are you still unable to edit your own forums? We have tested this and were successfully able to edit and delete our own forums.

Again, please let us know if any additional issues come up so that we can help solve them.

Thanks!
-SNCMusic.com Webcrew

KristinC's picture

Thanks for my microphone, WebCrew! *smooches*

KristinC's picture

May I have my COTM microphone back (Dec 2011)? Sorry to be whiny. Thanks!!

Tara Marie Ahn's picture

Thank you for taking a look at our concerns, WebCrew! :)

flyergirl97's picture

Had trouble signing in. Had to request password after 6 attempts, even though I changed it earlier today.

S. Brandon's picture

And while it's now taking my information (at least this time), I am seeing no option for "keep me signed in."

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